3728757 - Differences Between DKIM Configuration for Mass E-Mails and Business Mails

This KBA clarifies whether DKIM configuration is required for Mass E-Mails, Business Mails, or both for sending outbound e-mails

SAP Cloud for Customer

DKIM (DomainKeys Identified Mail) is an email authentication mechanism used to verify that an email has been sent from an authorized domain.

The difference between DKIM for Mass E-mails and Business Mails lies in the email scenario for which the authentication is configured.

• Mass E-mails are used for bulk communications such as marketing campaigns and newsletters. DKIM configuration for Mass E-mails is intended to support email authentication and improve deliverability for high-volume outbound communications.
• Business Mails are used for transactional communications such as service tickets, quotations, and email correspondence. DKIM configuration for Business Mails is intended to authenticate business-related emails sent from SAP Cloud for Customer.

https://community.sap.com/t5/crm-and-cx-blog-posts-by-members/cloud-for-customer-mass-e-mail-activation/ba-p/13302690

https://community.sap.com/t5/crm-and-cx-blog-posts-by-sap/dkim-key-activation-for-business-emails-in-sap-business-bydesign-byd/ba-p/13469463

DKIM, Mass E-mails, Business Mails, Outbound E-mails, Email Authentication, Email Domain, DKIM Activation, DKIM Configuration, CNAME Record, DNS Configuration, Marketing E-mails, Email Quarantine, Untrusted Email, Spam Score, Email Domain Authentication.  , KBA , LOD-CRM-ADM , Administration UI , How To

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications 1.0