3728949 - Notification not triggered on repeated completion of Personal Data Collection step – Onboarding

A business rule is configured to trigger an email notification when the Personal Data Collection step is completed. However, the notification is only triggered once and does not trigger again if the step is repeated. This typically occurs when the onboarding process is restarted or during a rehire scenario.

SAP Successfactors Onboarding

1. Complete the Personal Data Collection step.
2. Verify that the email notification is triggered based on the configured business rule.
3. Restart the onboarding process for the same candidate or initiate a rehire scenario.
4. Complete the Personal Data Collection step again.
5. Observe that the email notification is not triggered the second time.

• The rule condition "Original Process Tasks.Process Task Status = In Progress" evaluates to true only when the task transitions from In Progress to Completed for the first time.
• After the initial completion, the task status remains Completed. When the step is repeated (e.g., due to a restart or rehire), the condition is no longer met, so the rule does not trigger again.

Update the rule condition from:
"Original Process Tasks.Process Task Status = In Progress"
to:
"Original Process Tasks.Process Task Status ≠ Completed"

Creating a Business Rule to Trigger an Email Notification When the Personal Data Collection Step is Completed | SAP Help Portal

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