3729170 - System did not trigger signature step for onboarding candidate in successfactors onboarding

• The system did not trigger the signature step for a candidate who completed all required steps.
• The candidate was hired without completing the signature step because the auto MPH process was triggered.
• Compliance forms signature step is pending.
• The affected user’s signature status is showing as "Declined" in the system, and multiple rules are configured for the assigned form.
• The condition used in the business rule is "Native Preferred Language," and the affected user’s language is Portuguese.
• The docFlowSignatureStatus in the BPE Monitor process is showing as "CANCELLED."

SAP SuccessFactors Onboarding

1. Complete all required steps for onboarding a candidate in SuccessFactors Onboarding.
2. Observe that the system does not trigger the signature step for the candidate.
3. Verify that the candidate is hired without completing the signature step due to the auto MPH process being triggered.
4. Check the compliance forms signature step and observe that it is pending.
5. Review the BPE Monitor process and identify that the docFlowSignatureStatus is showing as "CANCELLED."

User already hired and customer not okay to trigger compliance out the system

1. Complete the compliance process outside the system.
2. Alternatively, if a system-driven process is required:

a. Terminate and purge the user.

b. Re-initiate the onboarding process.

c. Evaluate this option carefully as it may have broader data implications.

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