SAP Knowledge Base Article - Preview

3729328 - Error "Sending document over docusign failed" when trying to send a generated document to the signers

Symptom

  • An error occurs when attempting to send a document over DocuSign after tenant refresh.
  • Error message displayed: "Sending document over DocuSign failed".
  • Developer Console error message: "Invalid URI: The format of the URI could not be determined".


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Environment

SAP CPQ

Product

SAP CPQ all versions

Keywords

sending document failed, docusign error, invalid URI, cpq integration error, e-sign failure, document generation error, default account settings, docusign settings, sap cpq , KBA , CEC-SAL-CPQ , Sales Cloud CPQ , Problem

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