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3729345 - Alerts for "HANA service not running" events not triggered in Health Monitoring for SAP S/4 HANA systems if DB is down

Symptom

  • System and Database are down
  • Event Configuration for "System not responding", "Instance not responding" and "HANA service not running" were configured
  • Alerts for "System not responding" and "Instance not responding" are triggered
  • Alerts for "HANA service not running" are not being triggered even though the database is down.


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Environment

  • SAP Cloud ALM Health Monitoring

Keywords

health monitoring, s4 systems, service not running, database alerts, hana service not running, repeated triggers, critical alerts, health alerts, alert configuration, influence request, sap roadmap, customer influence campaign, alert design limitations, abap instance, push job, pull job, alert functionality. , KBA , SV-CLM-OP-HM , SAP Cloud ALM - Health Monitoring , Problem

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