SAP Knowledge Base Article - Preview

3729385 - Application error when submitting personal data collection step - Onboarding

Symptom

Candidates encounter an application error when submitting the Personal Data Collection (PDC) step.
  • Error message example:
    • “An application error occurred. Please try again later, or notify support (with the error information of errorId=[IDNUMBER], timestamp=[TIMESTAMP], and the version information from the current screen) if the issue keeps occurring.”

    • “An application error occurred. Please try again later, or notify support (with the error information of errorId=123456789123456789132, timestamp=2026-01-01T01:12:43.193+0000, and the version information from the current screen) if the issue keeps occurring.”

      The application error usually occurs when initiating onboarding for any hire type through the API with dependent information, the visibility of dependent information to external has no value (the PerPerson entity record's visibility is not set to 'y'). This leads to an issue during the personal data collection (PDC) step, where the existing dependent data fails to load.


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Environment

SAP SuccessFactors Onboarding

Product

SAP SuccessFactors Onboarding all versions

Keywords

application error, personal data collection, onboarding, dependent, information, visibility issue, PerPerson, entity, errorId=, timestamp, PDC, data load failure, custom MDF object, hire template, API issue, obx, onb, errorId, UI field mismatch, hire template configuration, intermittent error, Unable to set the value, OBX-41179  , KBA , LOD-SF-OBX-PDC , Personal Data Collection , Problem

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