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SAP Knowledge Base Article - PreviewSymptom
- Custom SLA milestones are inconsistently calculated upon ticket creation.
- When SLA conditions are met, the Service Level is assigned correctly, but the Due Date Calculation is sometimes blank.
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions
Keywords
sla milestones, processing time quotation, processing time order, due date blank, inquiry category, sales org DE40, sales org DE31, inconsistent calculation, ticket priority adjustment, custom milestones, standard milestones , KBA , LOD-LE-CSM-SVL , Service Level Objective , Known Error
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