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SAP Knowledge Base Article - PreviewSymptom
Trace ID error is received when trying to search (lookup) Visit records, which are related to an Account, while using a Custom AI Tool.
Error: There was an error while fetching C4C data. Trace ID: 08f9747b-645a-4475-934e-769b7bfe0709
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Environment
- SAP CX AI Toolkit
- Sales Cloud version 2
Product
SAP CX AI Toolkit 1.10.0 all versions ; SAP Sales Cloud and SAP Service Cloud Version 2 all versions
Keywords
error generating object ID filter, visits not loading, CX AI Toolkit, Sales Cloud V2, timeline data, objectId missing, related objects, production environment, lookup visits, timeline settings, timeline filters. , KBA , CEC-AIT , SAP CX AI Toolkit , Problem
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