Symptom
S4HANA and SAC users want to create a Live Direct connection to S4HANA Cloud (Live Data Connection to SAP S/4HANA Cloud Edition via OAuth | SAP Help Portal).
Steps from above help page were performed to configure S4HC communication system, and communication arrangement. However, SAC connection does not work and Network trace shows below error message for respective GetServerInfo request.
- https://<SAC Host>/s4hcremotes/<SAC connection Name>/sap/bw/ina/GetServerInfo
- unsupported_response_type,
Invalid response!Response body is not application/json encoded
Environment
SAP Analytics Cloud 2026.2.5
Reproducing the Issue
- Attempt to create an SAC Live Direct connection to S4HANA Cloud Edition via OAuth authentication.
- Connection cannot be established and Network Trace shows following error message.
-
- https://<SAC Host>/s4hcremotes/<SAC connection Name>/sap/bw/ina/GetServerInfo
- unsupported_response_type,
Invalid response!Response body is not application/json encoded
Cause
This error message suggests there is a missing configuration step, which is setup same IdP for SAC and S4HANA Cloud.
Resolution
Proceed with configuration to setup same SAC IdP into S4HANA Cloud environment.
See Also
- KBA 2569847 - Where can you find SAC user assistance (help) to use, configure, and operate it more effectively?
- KBA 2487011 - What information do I need to provide when opening a case for SAP Analytics Cloud?
- KBA 2511489 - Troubleshooting performance issues in SAP Analytics Cloud
- SAP Analytics Cloud Connection Guide
- SAP Analytics Cloud Get More Help and SAP Support
- Need More Help? Contact Support
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Keywords
SAC, S4HANA, Cloud, S4HC, Live, Direct, OAuth, IdP, SSO, configuration. , KBA , LOD-ANA-LDC-HAN , SAC Live Data Connection HANA , LOD-ANA-AUT , SAC Authentication / Login , Problem
SAP Knowledge Base Article - Public