SAP Knowledge Base Article - Preview

3729555 - Missing Video Thumbnails After Workspace Import in Work Zone

Symptom

  • After importing videos via Workspace Import, video thumbnails (or preview images) displayed in video tiles appear broken, missing, or not rendered correctly. Instead of the expected preview image, users may see a blank placeholder or a broken image icon.
  • Users can still access and play the videos without any issues.


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Environment

  • SAP SuccessFactors Work Zone
  • SAP Build Work Zone Advanced Edition

Product

SAP Jam Collaboration all versions

Keywords

COD0474556, DWS-21413, INC18140981, video thumbnails, broken thumbnails, work zone, workspace import, missing metadata, FFmpeg removal, compliance requirements, video tiles, thumbnail generation, workspace import issue, video viewer, automatic thumbnail generation, broken image, SuccessFactors Workzone , KBA , LOD-SF-SWZ-CNT , General Content (File Download & Upload) , Problem

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