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SAP Knowledge Base Article - PreviewSymptom
Case are not being created automatically, and upon checking Case Auto Creation Monitoring the error message: "Category Validation Error" is encountered
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Environment
- SAP Service Cloud Version 2
- SAP Service Cloud and SAP Sales Cloud Version 2
Product
SAP Sales Cloud Version 2 all versions ; SAP Sales Cloud and SAP Service Cloud Version 2 all versions ; SAP Service Cloud Version 2 all versions
Keywords
category validation error, case auto-creation, inactive category, case update failure, case threading, case management, sales/service cloud, case categorization, case auto-creation monitoring, category validation logic, ZLSS_TEQ_RL, catalog validation error , KBA , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , CEC-CRM-SCA , Service Catalog for SAP Sales/Service Cloud , Known Error
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