3729868 - Rate Limit In SAP Sales & Service Cloud V2 - Whats Included & Excluded

This document explains which API calls are included in and excluded from rate limiting in SAP Sales and Service Cloud Version 2.

SAP Sales & Service Cloud Version 2

Non-Standard API calls are all Rate Limited and are listed below

1. REST API calls sent from third party systems or SAP system
2. Incoming Calls from SAP S4HANA / SAP S4HANA Cloud / SAP ERP / SAP MDI 
3. Any calls to external systems using Mashups which is considered as non-standard UI
4. Mashups configured in Mobile app

Standard UI calls are not Rate Limited and few more exclusions are listed below

1. Standard UI traffic
2. Calls from/to  MS Teams application as part of standard Teams Integration
3. Calls from/to IOS and Andriod mobile apps
4. Calls from/to groupware application
5. Calls originated from Incoming or Outgoing emails
6. V1 to V2 migration calls through Data Transition tools
7. NGAP Replication(V1 add-ons) 
8. Embedded SAC
9. Standard Events outbound and custom events from autoflow are excluded

rate limit, standard ui calls, non-standard ui calls , KBA , CEC-CRM-INT , Integration for SAP Sales/Service Cloud , CEC-CRM-DC , Data Connector for SAP Sales/Service Cloud , CEC-CRM-CO-OPS , Operations , Problem

SAP Sales Cloud and SAP Service Cloud Version 2 1.0