SAP Knowledge Base Article - Public

3729885 - Help icon for Effective Start Date field missing on People Profile - [Custom MDF]

Symptom

  • The “?” help icon for the field Effective Start Date is not visible on the latest People Profile, despite being displayed correctly in the Configuration UI.
  • The issue is also observed in the legacy People Profile 
     

Environment

SAP SuccessFactors HCM Suite

Reproducing the Issue

  1. Add help text on effective Start Date in the Object Definition
  2. Check Configuration UI and verify that "?“ Symbol and text exist.
  3. Navigate to people profile (latest or legacy)
  4. Edit the portlet and observe that the Effective Start Date is missing the help icon

Cause

The object definition only has the field name mdfSystemEffectiveStartDate, which means it was originally created with effective dating set to None.

Resolution

This is the expected behavior when the object was created with effective dating set to None initially.

To make the help text icon appear, you will need to follow below steps:

  1. Go To Configure Object Definition and edit the Object definition
  2. edit the field mdfSystemEffectiveStartDate
  3. change the name to "effectiveStartDate"
  4. On the Configuration UI select the Value Type resolver to be equal to "effectiveStartDate"
  5. Clear MDF cache as explained in KBA 2534674  

See Also

2864186 - How to add a help text in a field of customer MDF Object? - SAP for Me

2534674 - How To Schedule MDF Object Definition to DB Sync and Fix Inconsistencies In Metadata Framework - SAP for Me

Keywords

effectiveStartDate, mdfSystemEffectiveStartDate, help icon, missing help text, field configuration, object definition, MDF cache, People Profile, Configuration UI, effective dating , KBA , LOD-SF-MDF-PPX , MDF on New People Profile , LOD-SF-MDF-PP3 , MDF on People Profile , Problem

Product

SAP SuccessFactors HCM Core all versions