SAP Knowledge Base Article - Public

3730178 - Newly added Dependents are not visible under "Edit Enrolled Family Members" during Open Enrollment - Employee Central

Symptom

The employee added a new time slice on their Dependents Portlet to add a new Dependent, but the dependents are not available to enroll in the "Edit Enrolled Family Members". 

Environment

SuccessFactors Employee Central - Global Benefits

Reproducing the Issue

  1. Go to the Employee Profile;
  2. Add a new time slice with new dependents;
  3. See that the "Benefit Employee Profile" Object was updated accordingly;
  4. Go to the the open enrollment screen, or try to edit an already enrolled benefit;
  5. See that the new dependents are on the "Review Family Members" section;
  6. But when enrolling the benefit, they are not on the "Edit Enrolled Family Members" screen.

Cause

The Dependents were added with a Time Slice after the Enrollment Effective Date. All Dependents need to be effective on the same day or before the Enrollment Effective date. 

Resolution

Either add the dependents with a time slice on or before the enrollment effective from, or edit the enrollment with a new effective date.

In case the Existing enrollment has reached the dependents limit, or the new dependent type is not allowed for that plan, you may need to adjust the configuration to allow more dependents or the dependent type. 

See Also

3501180 - Not able to change or enroll any dependent on the new Benefits Enrollment Experience - Employee Central

Keywords

Dependents, "Benefit Employee Profile", Open enrollment screen, Review Family Members", "Edit Enrolled Family Members", Latest Enrollment Experience, Dependent Sync Job, Enrollment Effective Date, dependents portlet , KBA , LOD-SF-EC-GBF , Global Benefits , Problem

Product

SAP SuccessFactors HCM Core 2505