3730228 - Processor and Coordinator fields sometimes not auto-populated in manage dispute cases during case creation - SAP S/4HANA Cloud Public Edition

• The Processor and Coordinator fields in a dispute case are expected to be automatically populated when the dispute case is created manually or via an automated job.
• Sometimes these fields are left blank in the dispute case.

SAP S/4HANA Cloud Public Edition

1. Verify the Accounting Clerk settings:

   • Open the app "Define Accounting Clerks".
   • Check the relevant settings for the Office User CB998XXXXXXX and ensure the correct Accounting Clerk is assigned.

2. Check the "Manage Customer Master Data" settings:

   • Navigate to the "Company Codes" tab in the app "Manage Customer Master Data".
   • Confirm that the correct Accounting Clerk has been assigned to maintain the Office User CB998XXXXXXX.

3. Auto-population behavior:

   • Please note that once the Office User CB998XXXXXXX is properly maintained, the Processor and Coordinator fields will populate automatically when creating a Dispute Case.
   • Ensure all relevant data for the Office User in the Manage Customer Master Data app is correctly maintained to avoid future discrepancies.

Dispute case, Manage dispute cases, Process receivables, Processor field, Coordinator field, Auto assignment, Automatic update, Blank fields, Dispute management, Residual clearing, auto creation, manual creation, Define Accounting Clerk, Manage Customer Master Data  , KBA , FIN-FIO-CCD-COL-2CL , Fiori-UI for Collections and Dispute Management (Public Cld) , Problem