3730322 - City placeholder not available in ticket workflow rule (email action)

When creating an Email-type workflow rule for the Ticket BO, the City field does not appear in the placeholder list.

SAP Cloud for Customer

1. Go to Administrator work center.
2. Go to Workflow Rules view.
3. Click on New to create a new workflow rule.
4. Enter a description and select Business Object as 'Ticket'.
5. Click Next and go to step 3 'Define Actions'.
6. From the drop-down, select 'Rule Type' as E-mail.
7. In the Placeholder section, attempt to add a placeholder for City; the City field is not available.

• Not all fields are available to be selected as placeholders in the workflow email actions.
• For Ticket workflow rules, City is currently not available; only State and Country/Region are available for selection.

This is the expected system behavior.

If this functionality is required, refer to: KBA 3475641 - Functionality Currently not Available.

 

• refer to: 2972553 - Missing Standard Fields in Template
• refer to: 2508839 - Address Placeholder not Available for Workflow Email
• refer to: 3475641 - Functionality Currently not Available

city placeholder, ticket workflow rule, email action, subject placeholder, placeholder missing, city field missing , KBA , LOD-CRM-SRP , Service Request Processing , How To

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions