SAP Knowledge Base Article - Preview

3730342 - Cases by source/channel chart shows inactive or disabled sources in Cases overview

Symptom

  • In the cases overview (work center), selecting the chart view displays diagrams.
  • The chart labeled 'Cases by Source/Channel' shows values for sources that are inactive or disabled in the system.
  • Users see unused sources in the chart, which is confusing.


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Environment

SAP Service Cloud Version 2

Product

SAP Service Cloud Version 2 all versions

Keywords

cases overview, work center, cases by source/channel, chart, diagrams, analytics, inactive sources, disabled sources, source settings, by design, missing feature, enhancement request, case source, reporting, visualization , KBA , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , Problem

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