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3730349 - Agent is offline in Kyma environment though command of "replace-url.ps1" is executed correctly - SAP Cloud integration for data services

Symptom

  • After running .\replace-url.ps1 with the new Kyma server URL to migrate the agent from Neo to Kyma, the agent remains offline in Kyma environment
  • The agent status shows red/offline in the agent tab UI.
  • DSOD log shows following error
    Caused by: java.net.SocketTimeoutException: connect timed out (local port <port> to address <IP_address> (<URL>), remote port <port> to address 
  • From the agent host, telnet to the Kyma server on port 443 fails.
  • From the agent host, telnet to the Neo endpoint succeeds.


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Environment

SAP Cloud Integration for data services

Product

SAP Cloud Integration for data services 1.0

Keywords

kyma migration, neo to kyma, replace-url.ps1, agent offline, connection timeout, port 443, firewall block, cids kyma, kyma runtime , KBA , LOD-HCI-DS , HANA Cloud Integration for Data Services , Problem

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