Symptom
- There is a difference in scrollbars appearing in the story on the side and on the bottom of the page when viewing it in lite viewer mode vs when viewing it in full viewer mode.
- In lightweight viewer, there is an extra scrollbar on the bottom.
Environment
SAP Analytics Cloud Version 2026.2.10
Reproducing the Issue
Cause
In Lite Viewer mode, the story layout is optimized differently and scroll bar visibility depends on browser rendering behaviour. When zoom levels deviate from 100%, content scaling can exceed the viewport width, triggering horizontal scroll bars.
Resolution
- Set the browser zoom level to 100% (default) to prevent the scroll bar from appearing in Lite Viewer.
- Please refer to Browser Support help guide page.
See Also
- KBA 2569847 - Where can you find SAC user assistance (help) to use, configure, and operate it more effectively?
- KBA 2487011 - What information do I need to provide when opening a case for SAP Analytics Cloud?
- KBA 2511489 - Troubleshooting performance issues in SAP Analytics Cloud
- SAP Analytics Cloud Connection Guide
- SAP Analytics Cloud Get More Help and SAP Support
- Need More Help? Contact Support
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Keywords
SAP Knowledge Base Article - Public