SAP Knowledge Base Article - Preview

3730530 - Unable To Mark A Closed Case As Irrelevant

Symptom

It is not possible to mark a Case that is in a closed status as Irrelevant.


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Environment

SAP Service Cloud Version 2

Product

SAP Sales Cloud and SAP Service Cloud Version 2 1.0

Keywords

Case, Status, Irrelevant, Completed, Actions, Mark As Irrelevant, Service , KBA , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , Problem

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