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3730696 - Auto-enrollment job fails with "error while executing Batch ||nul" in global benefits

Symptom

  • The scheduled benefits auto-enrollment job returns the message "Error while executing Batch ||nul".
  • In some cases, enrollments appear only after several days, not during the initial batch run.
  • Manual “Evaluate Eligibility Based on Benefit Master Data Change” for a single user can succeed to create the enrollment.


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Environment

  • SAP SuccessFactors HXM Suite 
  • SAP SuccessFactors Employee Central

Product

SAP SuccessFactors Employee Central all versions

Keywords

auto-enrollment job, error while executing batch, error while executing Batch ||nul, global benefits, insurance enrollment helper, evaluate eligibility based on benefit master data change, benefit employee master data tracker, scenario-based rule, coverage rounding, benefit salary calculation, duplicate enrollments, rate chart effective date mismatch, unsupportedoperationexception, rule execution context, batch job failure, benfit, autoenrollment, auto, null, KI,  INC22308898, BEN-21214 , KBA , LOD-SF-EC-GBF , Global Benefits , Known Error

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