Symptom
- Filtered option is not visible under Organizational Updates in the New Home Page, despite having multiple folders.
- The issue only occurs when there are only two folders under the Organizational Updates - with three or more folders, the filter is visible
Environment
- SAP SuccessFactors HCM Suite
- SAP SuccessFactors HCM Suite 2511
Reproducing the Issue
- Log in to SuccessFactors
- Navigate to the Home Page.
- Scroll to the Organizational Updates section and check for the filtered option.
Cause
It is currently a known issue that the filter option appears only when there are three or more folders configured in Manage Home Page -> Manage Organizational Updates, and each folder contains cards. With only two folders, the filter isn’t displayed.
Resolution
- The expected behavior is that the filter option should be visible with only two folders as well.
- The engineering team already developed a fix for the issue, which will be applied with the 2605 release (Preview: April 13th, Production: May 15-16th).
See Also
- SAP Help - Updates to the Home Page Experience
- KBA 2988059 - How many Custom Cards can be displayed on the Home Page’s Organizational Updates section
Keywords
new homepage, organizational updates, filter option missing, filtered option, manage home page, manage organizational updates, folder threshold, three folders, cards, custom cards, home page filter, organizational updates filter, missing filter, homepage experience, filter not displayed, WEF-169054 , KBA , LOD-SF-PLT-TIL , Custom Tile/Card Issues , LOD-SF-PLT-LHOM , Legacy Home Page , Known Error
SAP Knowledge Base Article - Public