SAP Knowledge Base Article - Public

3730849 - Employee not visible in the UDF before start date

Symptom

  • Alumni users are unable to view compensation-related information in their profile.
  • Customer reports:
    • A custom MDF object "Pay Slip" is visible in Alumni Role permissions.
    • Permissions for this MDF object can be assigned successfully.
    • However, alumni users cannot see the Pay Slip data in UI.

Environment

  • SAP SuccessFactors Employee Central
  • SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Go to Admin Center → Manage Permission Roles.
  2. Select or create an Alumni Role.
  3. Assign permissions to MDF object "Pay Slip".
  4. Grant necessary read/view permissions.
  5. Login as an Alumni user.
  6. Navigate to the user profile.

Result:

  • Pay Slip / Compensation-related data is not visible.

Cause

  • Alumni users are treated as external users in the system.
  • Even though:
    • MDF permissions (like Pay Slip) can be configured at RBP level,
  • There are additional backend restrictions, including:
    • UI layer validations
    • API-level access controls
  • Currently supported Alumni access is limited to:
    • Personal Information
    • ECP Payroll Payslips
    • Tax Forms
  • Compensation module integration is not supported for Alumni users.
  • The visibility of MDF objects in permissions does not guarantee UI access.

Resolution

  • This is expected system behavior.
  • Even if permissions are granted:
    • Alumni users will not be able to view compensation-related data.
  • Only the following are supported for Alumni:
    • Personal Data
    • ECP Payroll Payslips
    • Tax Documents
  • Compensation access for Alumni is not currently supported.
  • This functionality is planned for future enhancement (on roadmap).

See Also

  • KBA 3707573 – Access to compensation statements for alumni - SAP for Me

Keywords

Alumini, system-level restrictions for Alumni users override it,onboarding,permissions. , KBA , LOD-SF-OBX-EC , Integration EC - MPH, Hire , Problem

Product

SAP SuccessFactors HCM Core 2511