SAP Knowledge Base Article - Public

3731025 - Mass Action not updating fields in Executive Review When Field Labels Contain Special Characters

Symptom

  • When using Mass Action to update a field in executive review, values containing special characters are not updated on the worksheet.
  • Mass Action fails to update values for entries that contain "&", while direct updates in the form work correctly.

Environment

  • SAP SuccessFactors Compensation
  • Executive Review
  • Variable Pay

Reproducing the Issue

  1. Open the template in Executive Review.
  2. Start Mass Action on a string field whose valid values include labels containing "&".
  3. Choose a value that contains "&" and attempt to apply the update.
  4. Observe that the selected value is not saved via Mass Action, although it saves when edited directly in the form.

Cause

Mass Action handling of special characters is limited; values containing special characters such as "&" are not supported for update and this is expected behavior.

Resolution

  1. Avoid using special characters (for example, "&") in value labels intended to be updated via Mass Action.
  2. If values with special characters are required, use the offline workaround:
  3. Export the Executive Review worksheet.
  4. Manually update the affected values in the exported file.
  5. Reimport the updated file back into Executive Review.
  6. For a long-term improvement, submit an enhancement request for future support of special characters in Mass Action via the customer influence channel.

See Also

refer to: 3707731 - Values not saving after Mass Action - Compensation

refer to: Using Mass Action in Executive Review

refer to: 2090228 - How to submit enhancement ideas for SAP SuccessFactors Products

Keywords

mass action, executive review, compensation, string field, text values, special characters, ampersand, "&", value not saving, update fails, display issue, picklist label, offline export import, worksheet reimport, bulk update , KBA , LOD-SF-CMP-EXR , Executive Review , Problem

Product

SAP SuccessFactors Compensation all versions