Symptom
- When using Mass Action to update a field in executive review, values containing special characters are not updated on the worksheet.
- Mass Action fails to update values for entries that contain "&", while direct updates in the form work correctly.
Environment
- SAP SuccessFactors Compensation
- Executive Review
- Variable Pay
Reproducing the Issue
- Open the template in Executive Review.
- Start Mass Action on a string field whose valid values include labels containing "&".
- Choose a value that contains "&" and attempt to apply the update.
- Observe that the selected value is not saved via Mass Action, although it saves when edited directly in the form.
Cause
Mass Action handling of special characters is limited; values containing special characters such as "&" are not supported for update and this is expected behavior.
Resolution
- Avoid using special characters (for example, "&") in value labels intended to be updated via Mass Action.
- If values with special characters are required, use the offline workaround:
- Export the Executive Review worksheet.
- Manually update the affected values in the exported file.
- Reimport the updated file back into Executive Review.
- For a long-term improvement, submit an enhancement request for future support of special characters in Mass Action via the customer influence channel.
See Also
refer to: 3707731 - Values not saving after Mass Action - Compensation
refer to: Using Mass Action in Executive Review
refer to: 2090228 - How to submit enhancement ideas for SAP SuccessFactors Products
Keywords
mass action, executive review, compensation, string field, text values, special characters, ampersand, "&", value not saving, update fails, display issue, picklist label, offline export import, worksheet reimport, bulk update , KBA , LOD-SF-CMP-EXR , Executive Review , Problem
SAP Knowledge Base Article - Public