3731134 - Transitioning To SAP C4C Version 2 With Embedded AI Capabilities

Information about transitioning to Version 2 and associated licensing requirements.

SAP Sales & Service Cloud

SAP C4C Version 2 is a new-generation product and not a direct technical upgrade of Version 1. Therefore, embedded AI capabilities are not available for retrofit into Version 1.

• SAP C4C Version 2 (SAP Sales Cloud Version 2 / SAP Service Cloud Version 2) is a strategic platform with embedded AI capabilities and ongoing innovation.
• Transitioning from Version 1 to Version 2 requires a migration project, which includes:
  • System assessment
  • Configuration redesign (if required)
  • Data migration
• This transition is not an in-place upgrade.
• Licensing:
  • SAP C4C Version 2 requires separate licensing.
  • Customers should contact their SAP Account Executive to discuss commercial conversion or licensing options.
• For additional details, refer to the relevant SAP Note. “SAP FOR ME”

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