SAP Knowledge Base Article - Public

3731304 - Searching customer names with special characters in the Customer field of "Project Control – Professional Services Projects" app (sap s/4hana cloud public edition)

Symptom

In "Project Control - Professional Services Projects" app, 'No Data' is displayed when searching a customer name containing special characters (for example '&') in 'Customer' field. After a while, error displayed as "Value XXX does not exist".

Environment

SAP S/4HANA Cloud Public Edition

Reproducing the Issue

  1. Open the Project Control – Professional Services Projects app.
  2. In the Customer field, type a customer name that includes a special character (for example, '&'), No Data displayed even though the customer is valid.
  3. After a while, error displayed as "Value XXX does not exist".

Cause

  • The Customer field only accepts a customer ID for direct entry; You can use the customer name to search and select the customer, by this way, 'Customer' field will be filled in correctly without any error.
  • Special characters are not supported in customer name search at present, which leads to validation errors when such characters are used.

Resolution

  • Replace the special character with space and search the full customer name.
    For example customer full name is "A&A BBBB CCCC", searching for "A A BBBB CCCC".
  • Search for the customer ID directly.

See Also

Keywords

project control professional services projects, customer field, search error, special characters, ampersand, invalid data, value does not exist, customer id, name search, value help, s/4hana cloud public edition, professional services, customer search, special character not supported, enter key , KBA , CA-CPD-SS , S/4HANA Public Cloud – Professional Service Projects , Problem

Product

SAP S/4HANA Cloud Public Edition all versions