SAP Knowledge Base Article - Preview

3731372 - SAP BTP Platform Users cannot see Service Instances, Cloud Foundry space etc.

Symptom

  • Access to the SAP Business Technology Platform (SAP BTP Cockpit URL: https://cockpit.btp.cloud.sap) using SAP Cloud Identity Services (IAS tenant).
  • Although the required permissions have been assigned, several cockpit sections - such as Service Instances, Cloud Foundry, and others - are not accessible.
  • Other users who authenticated via the SAP ID service (and have the same permissions) are able to access without issues.


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Environment

  • SAP Business Technology Platform (SAP BTP)
  • Cloud Foundry (CF)
  • SAP Cloud Identity Services

Product

SAP BTP, Cloud Foundry runtime and environment all versions ; SAP Business Technology Platform all versions ; SAP Cloud Identity Services all versions

Keywords

cloud foundry access missing, org membership missing, 401 unauthorized, unable to map claim to a username, uaa token, ias, corporate idp, saml mail attribute, oidc claims, btp cockpit login, permissions not loading, spaces list empty, org roles, trust configuration, user mapping, 401 , KBA , BC-CP-CF-SEC-IAM , UAA, Authentication, Authorization, Trust Mgmnt , BC-IAM-IDS , Identity Authentication Service , Problem

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