Symptom
An error occurs during saving of a subscription billing item in a solution order.
Error message: Quantity could not be converted from &1 to &2 (Error ID: V1297)
Environment
SAP S/4HANA Cloud Public Edition
Reproducing the Issue
- Open the "Manage Solution Order" app.
- Create a new solution order.
- Add a subscription billing item.
- Verify that pricing is determined.
- Save the solution order and observe the V1297 error.
- Check the product in the "Rate Elements" assignment block
- Search the product using MM03 in S/4HANA Cloud system
- Observe the error "The material & does not exist or is not activated" (Message ID: M3305)
Cause
A product referenced by the solution order (for example, used in rate elements or pricing) was not synchronized to the S/4HANA Cloud system, so its unit of measure could not be determined, resulting in error V1297.
Resolution
- Identify all products directly or indirectly referenced by the solution order (including products used in rate elements and pricing).
- Check in product master data that each referenced product exists in the system and that its base and alternative units of measure are available.
- If any referenced product is missing, replicate or synchronize it to the S/4HANA Cloud system from the source/master system.
Keywords
solution order, unit of measure, uom conversion, v1297, quantity could not be converted, save error, processing error, rate element, missing product, product replication, product synchronization, unit determination, s/4hana cloud public edition, solution order management, crm-s4-sol-slo , KBA , CRM-S4-SOL-SLO , S4CRM: Solution Order , SD-SLS-2CL , Sales (Public Cloud) , LO-MD-MM-2CL , Product Master for Public Cloud , Problem
SAP Knowledge Base Article - Public