3731483 - Expense reports not transferred from the Concur to SAP system due to invalid integration credentials - SAP S/4HANA Cloud Public Edition

Expense reports created in Concur are not transferred to SAP S/4HANA Cloud Public Edition.

SAP S/4HANA Cloud Public Edition

1. Create one or more expense reports in the Concur system.
2. Observe that the expense reports are not received or posted in SAP.

Invalid or expired credentials configured for the Concur integration (for example, Client ID, Client Secret, Company UUID, Request token, or Refresh token).

1. Verify credentials with Concur support to confirm correctness of the Client ID, Client Secret, and Company UUID.
2. Update the credentials in Concur Integration Setup > System > Change connection.
3. If the Client ID, Client Secret, and Company UUID are correct, ensure that the token is valid; generate a new Refresh token if needed.
4. Run a connection check in Concur Integration Setup > System > Check Connection to confirm the connection is successful.

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