SAP Knowledge Base Article - Preview

3731611 - Validate address with po box returns external service with parsing errors

Symptom

  • When validating the address for a individual customer/account with PO box fields, the validation popup shows errors.
  • Error message: Unable to process your request due to an external service issue.
  • Error message: Cannot parse outbound synchronous message response. The expected content type for message response is application/json.


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Environment

  • SAP Service Cloud Version 2
  • SAP Sales cloud version 2

Product

SAP Sales Cloud Version 2 all versions ; SAP Sales Cloud and SAP Service Cloud Version 2 all versions ; SAP Service Cloud Version 2 all versions

Keywords

validate address, po box, po_box, po_box_locality, external service issue, application/json expected, cannot parse outbound synchronous message response, spatial-service.108, outbound-data-connector.103, address validation, individual customer, account, data connector, parsing error, required fields, DQM , KBA , CEC-CRM-IND , Individual Customer for SAP Sales/Service Clou , CEC-CRM-UTIL , Utilities for SAP Sales/Service Cloud , CEC-CRM-ACC , Account for SAP Sales/Service Cloud , Problem

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