SAP Knowledge Base Article - Preview

3731955 - Clicking Email Address Opens External Email Client

Symptom

  • Email addresses displayed in objects such as Accounts or Individual Customers appear as clickable hyperlinks (blue text)
  • When users click the email address:
    • The system triggers an external email client (e.g., Microsoft Outlook)
  • Requirement:
    • Email addresses should remain non-interactive or not trigger any external application


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Environment

  • SAP Service Cloud Version 2 1.0
  • SAP Sales Cloud Version 2 1.0 

Keywords

mailto, email hyperlink, email field, clickable email, default email client, outlook launch, mailto protocol, URI scheme, SAP Service Cloud V2, SAP Sales Cloud V2, UI behavior, email interaction, disable hyperlink, non-clickable email, enhancement request, email rendering , KBA , CEC-CRM-EML , Emails for SAP Sales/Service Cloud , Problem

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