3732021 - error "categories are not available for you at this time" when setting up accomplishments

When creating an accomplishment on learning, on step 2 the system shows the error "Categories are not available for you at this time. Please contact your Administrator" for a single user.

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SAP SuccessFactors Learning

1. Login and navigate to My Learning
2. Open the Activities menu and select Accomplishments.
3. Click Get Started and proceed to step 2 (category selection).
4. Observe the error: "Categories are not available for you at this time. Please contact your Administrator".

The user’s preferred locale does not match the available localization of user-accessible courses and their associated categories. The accomplishments setup shows categories only when there are categories tied to user-accessible courses that are localized in the user’s preferred locale. If no such localized course/category exists, no categories are available.

1. Verify the user’s preferred locale in Learning administration > User > Preferences tab.
2. Review the user-accessible courses and confirm at least one item: 
   1. Has a category associated, and
   2. Has its title localized in the user’s preferred locale.
3. If none exist, update the data setup by either:
   1. Adding the missing localization for the item title (and ensuring the associated category is translated where applicable) in the user’s preferred locale, or
   2. Adjusting the user’s preferred locale to one that matches the available localized course content.
4. Save changes and re-check the Accomplishments setup category selection.

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