SAP Knowledge Base Article - Public

3732097 - Instance Refresh status Reverted or Validation failed with error "Encouterred Exception while fetching validation info"

Symptom

  • Refresh scheduled vis instance refresh tool has status failed with status validation failed. 
  • The refresh scheduled with successfully validation is getting reverted. 

Error Codes : 
1. TENANTREFRESH_REQUEST_CONTAINS_INVALID_DATA
2. Encouterred Exception while fetching validation info

Environment

SAP SuccessFactors HCM Suite

Cause

Incorrect CMW Time Format configured in IRT is causing this issue. 

Resolution

Engineering team has fixed the issue. Please retry to schedule the refresh. 

See Also

Keywords

KI2H2025, Instance refresh, Validation failed, Reverted, Encouterred Exception while fetching validation info, IRT, SuccessFactors, platform
, KBA , LOD-SF-PLT-IRT , Instance Refresh Tool , Known Error

Product

SAP SuccessFactors HCM Core 2505