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3732106 - Cannot audit historical onboarding email notifications due to log retention - identity authentication

Symptom

  • An Identity Authentication tenant connected to a SuccessFactors source system sent email notifications (password reset/activation) to onboarding users on a specific date.
  • An external onboarding user reported receiving a password reset email from Identity Authentication.
  • The team needs to determine how many onboarding users received these emails for that date.
  • When searching audit logs for entries with action=sendMail and successful status, events from that earlier date are no longer available.


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Environment

SAP SuccessFactors Onboarding

Product

SAP SuccessFactors Onboarding 2511

Keywords

ias, identity authentication, onboarding, email notifications, password reset, activation email, sendMail, audit log, event audit, log retention, purge, historical logs, count recipients, successfactors integration, audit window , KBA , LOD-SF-OBX-IAS , IAS User Authentication , How To

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