Symptom
- Onboarding Document templates are not showing for Docusign.
- The Onboarding Documents section is empty for affected onboarding processes.
- The document assignment/e‑signature task appears as Skipped in process data.
- In the rule trace, the job information country is evaluated as null while a country value exists in new hire data.
Read more...
Environment
SAP SuccessFactors Onboarding
Product
SAP SuccessFactors Onboarding 2511
Keywords
onboarding document templates missing, docusign not initiating, e-signature not showing documents, document assignment rule, country_of_company null, job information country null, rule trace, onboarding documents empty, task skipped, country-based documents, company.country, work country, onboarding 2.0, document management service, pfs , KBA , LOD-SF-OBX-DOC , Generation of Documents using PFS , Problem
About this page
This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).Search for additional results
Visit SAP Support Portal's SAP Notes and KBA Search.
SAP Knowledge Base Article - Preview