SAP Knowledge Base Article - Preview

3732107 - Onboarding document templates not showing for DocuSign e‑signature assignment - SuccessFactors onboarding

Symptom

  • Onboarding Document templates are not showing for Docusign.
  • The Onboarding Documents section is empty for affected onboarding processes.
  • The document assignment/e‑signature task appears as Skipped in process data.
  • In the rule trace, the job information country is evaluated as null while a country value exists in new hire data.


Read more...

Environment

SAP SuccessFactors Onboarding

Product

SAP SuccessFactors Onboarding 2511

Keywords

onboarding document templates missing, docusign not initiating, e-signature not showing documents, document assignment rule, country_of_company null, job information country null, rule trace, onboarding documents empty, task skipped, country-based documents, company.country, work country, onboarding 2.0, document management service, pfs , KBA , LOD-SF-OBX-DOC , Generation of Documents using PFS , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.