3732107 - Onboarding document templates not showing for DocuSign e‑signature assignment - SuccessFactors onboarding

• Onboarding Document templates are not showing for Docusign.
• The Onboarding Documents section is empty for affected onboarding processes.
• The document assignment/e‑signature task appears as Skipped in process data.
• In the rule trace, the job information country is evaluated as null while a country value exists in new hire data.

SAP SuccessFactors Onboarding

1. Configure a document assignment business rule for e‑signature that evaluates the candidate’s country to assign country‑specific documents for DocuSign.
2. Start onboarding for a candidate who meets the country condition.
3. Open the candidate’s onboarding process and navigate to Onboarding Documents; observe that no documents are listed.
4. Review process data and note the document assignment task shows status Skipped.
5. Run a rule trace for the document assignment step and observe that Job Information. Country evaluates to null while the new hire data includes a country value.

• The country value was not available at the moment the document assignment rule executed (Job Information. Country evaluated as null), causing the system to skip document assignment.

1. Update the document assignment business rule to read the country directly from a reliable source object (for example, the country on the company object or the country object itself) instead of a field that may not yet be populated at rule runtime.
2. Ensure the referenced country field is populated before the rule executes (avoid relying on Work Country if it is maintained later in the process).
3. Restart the onboarding process for impacted candidates or initiate a new test onboarding to validate.
4. Confirm that the expected documents appear in Onboarding Documents and that the e‑signature step proceeds.

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