3732194 - Microsoft Teams chat behavior from people profile with multiple Microsoft 365 tenants

This article explains:

• SuccessFactors – Microsoft Teams integration behavior when multiple Microsoft 365 Teams tenants are connected.
• Whether the chat window opens with a user in an external account or with the same user’s guest account in the initiator’s tenant.

• SAP SuccessFactors HCM Suite
• SAP SuccessFactors Platform

1. Log in to SF as a user.
2. Search for a target user.
3. On the target user’s people profile page, select "Microsoft Teams Chat" in the profile header to open a chat window.
4. Observe it opens the user's external account instead of the guest account.

This is the current product limitation. SuccessFactors calls Microsoft Teams APIs to generate a chat link and returns it to the UI. There is no configurable parameter to force use of a guest identity versus an external-tenant identity.

• Note that configuring the "Microsoft Teams Chat" action to open a guest-user chat (instead of an external-tenant user chat) is not supported in SuccessFactors.
• Note that disabling or hiding the "Microsoft Teams Chat" option in People Profile after enabling the integration is not supported. Please refer to: KBA 3527345 - How to disable the Microsoft Teams Chat Option from People Profile and Quick Card After Enabling Teams Integration.

KBA 3527345 - How to disable the Microsoft Teams Chat Option from People Profile and Quick Card After Enabling Teams Integration

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SAP SuccessFactors HCM Suite all versions ; SAP SuccessFactors Platform all versions