SAP Knowledge Base Article - Preview

3732388 - How to Enable/Disable the User Onboarding email from IAS on user sync in SAP Incentive management.

Symptom

  • In SAP Incentive Management integrated with SAP Cloud Identity Services - Identity Authentication, activation (onboarding) emails are not sent to users created via Identity Provisioning.
  • Users may expect newly provisioned users to automatically receive activation emails. However, this behavior is controlled through target system transformation settings in Identity Provisioning.
  • The configuration responsible for triggering activation emails is not explicitly enabled by default, which can lead to confusion regarding how to enable or disable onboarding email notifications. As a result:
  • Newly created users do not receive activation emails
  • There is limited visibility on how email notifications are controlled
  • Users may be unaware of the required transformation setting (sendMail) in the IAS target configuration


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    Environment

    • SAP Sales Performance Management 
    • Incentive Management on Hyperscalers 
    • Incentive Management on Legacy HANA 

    Product

    SAP Incentive Management all versions

    Keywords

    SAP Incentive Management, SAP Commissions, Identity Authentication, IAS, Identity Provisioning, Target System, User Provisioning, Activation Email, Onboarding Email, sendMail, Transformation Mapping, JSON Editor, User Creation, Email Notification, User Activation, SAP Cloud Identity Services, Provisioned Users, Email Not Sent, User Synchronization, User Management, Default Configuration, User Activation Settings, Provisioning Process, SAP KBA, System Integration, Transformation Configuration, CreateEntity Scope, Notification Settings, Tenant Configuration, SAP Cloud Platform , KBA , CEC-SAL-COM-INT , Application Integration , CEC-SAL-COM-TITAN , SPM Titan Ref Architecture and Migration Incentive Mgmt , How To

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