SAP Knowledge Base Article - Preview

3732447 - Error when updating internal status for custom opportunity status: lifecycle status is null and changes cannot be saved

Symptom

  • An error occurs when attempting to update the internal status for a custom status in Opportunities.
  • Error message: "Cannot invoke 'String.equalsIgnoreCase(String)' because the return value of 'com.sap.crm.opp.common.entity.CustomStatusCode.getLifeCycleStatus()' is null."
  • HTTP 500 Internal Server Error; code "0000"; target "java.lang.NullPointerException".
  • Changes cannot be saved.


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Environment

SAP Sales Cloud version 2

Product

SAP Sales Cloud Version 2 all versions

Keywords

opportunity status, custom status, internal status, lifecycle status, systemsettings opportunities status, sales cloud v2, http 500 internal server error, code 0000, nullpointerexception, cannot invoke string.equalsignorecase, lifeCycleStatus null, migration, business configuration, transfer all bc, v1 to v2 , KBA , CEC-CRM-GS , Guided Selling/Opportunity for SAP Sales/Service Cloud , LOD-LE-MIG-CNS , Data Transition Tool , Problem

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