3732469 - Factory Calendar not Considered for MTTR/MTBR Calculation in Technical Object Breakdown App in SAP S/4HANA Cloud Public Edition

The system calculates Mean Time to Repair (MTTR) and Mean Time Between Repair (MTBR) based on a continuous 24-hour clock, without accounting for break hours and shift schedules maintained in the Work Center.

For example, if a breakdown occurs at 4:00 PM on Friday and is repaired at 9:00 AM on Monday, the system calculates 65 hours of downtime instead of subtracting non-working hours such as weekends and overnight shifts.

SAP S/4HANA Cloud Public Edition

This is the current system design.

MTTR and MTBR are currently designed to calculate breakdown time on a real-time basis (24 hours per day) and do not consider factory calendars or work center capacity or shift breaks.

There is no configuration available to change these KPIs to operating-hours-based calculations at this time.

For future consideration of operating-hours-based MTTR/MTBR, submit a feature request via Customer Influence.

Refer 2963059 - How to Submit Feature Requests for SAP S/4HANA Cloud Product.

2963059 - How to Submit Feature Requests for SAP S/4HANA Cloud Product

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