SAP Knowledge Base Article - Public

3732473 - Legal Entity is Missing When Raising a Master Data Purge

Symptom

When creating a purge request, the legal entity for which you want to purge users from is not appearing in the search.

Environment

SAP SuccessFactors HCM Core

Reproducing the Issue

  1. Navigate to Data Retention Management > Create new purge request > Select DRTM Master Data Purge.
  2. Attempt to search for the legal entity.
  3. Observe that no legal entity is available to select as expected.

Cause

The Legal Entity is inactive. Inactive legal entities cannot be selected for DRTM purge requests.

Resolution

  1. This is expected behavior
  2. If a purge must be performed for users associated with an inactive legal entity, temporarily set the legal entity to Active and run the purge.

See Also

2615360 - DRTM Master Data Purge for Inactive Users

Keywords

drtm, data retention management, legal entity, legal entity selection, purge request, master data purge, cannot select legal entity, employee central, purge scheduling, retention rules by legal entity, expected behavior, reactivate legal entity, inactive entities not selectable, drtm master data purge, scope by legal entity , KBA , LOD-SF-PLT-DRM , Data Retention Management , Problem

Product

SAP SuccessFactors HCM Core 2511