SAP Knowledge Base Article - Preview

3732527 - Data inconsistency when using multiple devices with SAP Service and Asset Manager

Symptom

Data inconsistency in iPad and iPhone: users observe inconsistent behavior for Notifications and Work Orders (a work order can be completed on iPad without completing the header notification, while this is not the case on iPhone).


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Environment

  • SAP Service and Asset Manager
  • iOS devices: iPad and iPhone
  • MDK Client 25.6.3
  • SSAM Plugin SDK & Branding 2505.0.1

Product

SAP Service and Asset Manager 2505

Keywords

data inconsistency, ipad, iphone, notifications, work orders, header notification, concurrent sync, multiple devices, ios, mdk 25.6.3, ssam 2505.0.1, syclo runtime parameters, /SYCLO/CORE_RUNTIME_PARAM_PROG, session handling , KBA , MOB-APP-SAM , SAP Service and Asset Manager , MOB-APP-MAO-FND , S4MFND/SMFND-Mobile Add-On integration foundation , Problem

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