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3732553 - SAC Stories Fail to Load with “Failed to Fetch Data” or “Cannot Reach the Remote System” on Live Connection - SAP Analytics Cloud

Symptom

  • SAC stories are not getting executed.
  • Error shown in story: “Failed to fetch data.”
  • Error shown in some cases: “Cannot reach the remote system. It may be offline.”
  • Browser traces show HTTP 404 on GET /sap/public/bw/ina/storageaccess/request.html.
  • Browser traces show HTTP 403 Forbidden on POST /sap/bw/ina/GetResponse.
  • Some stories on the same backend work, while others fail (including when switching the live connection target).


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Environment

  • SAP Analytics Cloud 2026.2.6 -> 2026.2.10.

Product

SAP Analytics Cloud 1.0

Keywords

sac story, failed to fetch data, cannot reach the remote system, live connection, cors, bw ina, getresponse, storageaccess, 403 forbidden, 404 not found, sicf, trusted origins, preflight options, samesite none secure, http-based tools connection , KBA , LOD-ANA-DES , Story Design & Visualizations , Problem

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