SAP Knowledge Base Article - Public

3732642 - Unable to access Public Dimension tables, Models, User, Teams or Roles page in SAP Analytics Cloud (SAC) tenants

Symptom

  • Users, Teams, Roles list would appear as blank or loading status in us10 SAC systems
  • "Sorry, we can't find this file" would appear when accessing model and public dimension tables in SAC systems
  • In har file, observe some error messages would appear on request 
    https://sapui5.hana.ondemand.com/1.120.2/ 

Environment

  • SAP Analytics Cloud 2026.2.10

Reproducing the Issue

  1. Log onto SAC
  2. Navigate to Security-> Uses or Security-> Teams or Security-> Roles
    => Observe that the page would be blank or would be always in a loading status
  3. Navigate to Modeler and try opening any models or public dimension table
    => Observe that the error message "Sorry, we can't find this file" would appear

Cause

The issue is caused by a defect in the product.

Resolution

This issue has been fixed.

See Also

Keywords

SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud., SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics,Error, Issue, System, Data, User, Unable, Access, Connection, Sac, Connector, Live, Acquisition, Up, Set, setup, Model, BW, Connect, Story, Tenant, Import, Failed, Using, Working, SAML, SSO, sapanalyticscloud, sap analytical cloud, sap analytical cloud, SAC, sap analyst cloud, connected, failure, stopped, sap analyst cloud, optimized, variable, ID, description, ui5, not found, us10 , KBA , LOD-ANA-DES , Story Design & Visualizations , Problem

Product

SAP Analytics Cloud 1.0