Symptom
- Users, Teams, Roles list would appear as blank or loading status in us10 SAC systems
- "Sorry, we can't find this file" would appear when accessing model and public dimension tables in SAC systems
- In har file, observe some error messages would appear on request
https://sapui5.hana.ondemand.com/1.120.2/
Environment
- SAP Analytics Cloud 2026.2.10
Reproducing the Issue
- Log onto SAC
- Navigate to Security-> Uses or Security-> Teams or Security-> Roles
=> Observe that the page would be blank or would be always in a loading status - Navigate to Modeler and try opening any models or public dimension table
=> Observe that the error message "Sorry, we can't find this file" would appear
Cause
The issue is caused by a defect in the product.
Resolution
This issue has been fixed.
See Also
- 2569847 - Where can you find SAC user assistance (help) to use, configure, and operate it more effectively?
- Have a question? Ask it here and let our amazing SAP community help! Or reply and share your knowledge!
- 2487011 - What information do I need to provide when opening an incident for SAP Analytics Cloud?
- 2511489 - Troubleshooting performance issues in SAP Analytics Cloud
- Getting Started with SAP Analytics Cloud
- Need More Help? Contact Support or visit the solution finder today!
Keywords
SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud., SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics,Error, Issue, System, Data, User, Unable, Access, Connection, Sac, Connector, Live, Acquisition, Up, Set, setup, Model, BW, Connect, Story, Tenant, Import, Failed, Using, Working, SAML, SSO, sapanalyticscloud, sap analytical cloud, sap analytical cloud, SAC, sap analyst cloud, connected, failure, stopped, sap analyst cloud, optimized, variable, ID, description, ui5, not found, us10 , KBA , LOD-ANA-DES , Story Design & Visualizations , Problem
SAP Knowledge Base Article - Public