3732836 - Error 1003 when Sending Event notification via Event mesh

• An error is triggered when event notifications are sent to the external system, which is configured to send outbound messages via EventMesh.
• Error message: {"code": 1003, "message": "Internal error occurred while processing the event"}.

SAP Sales Cloud and SAP Service Cloud Version 2

1. Create a new record for the object configured to trigger the event in the system, for example, Lead.
2. Go to Standard Event Monitoring.
3. Review the error shown for the triggered event.

There is a configuration issue in the Communication settings: the client ID and secret from BTP have not been configured correctly in SAP Sales and Service Cloud V2.

1. Open the communication system used for EventMesh integration with BTP.
2. Verify that the client ID and secret in the communication system match the Service key in BTP.
3. Re-enter the correct credentials if needed.
4. Save the configuration changes.
5. Test the flow by creating an example Lead with all mandatory fields.
6. Check Standard Event Monitoring to ensure the event processes without error code 1003.

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SAP Sales Cloud and SAP Service Cloud Version 2 all versions