SAP Knowledge Base Article - Public

3733063 - Latest updates made to Employee Address information in W4 Forms in 2026

Symptom

With the latest W4 2026 form updates, customers may notice changes in how the Employer Address fields are populated within the W4 form. This may appear inconsistent with previous behavior. As part of this fix, we have corrected the mapping to ensure alignment with the I-9 form behavior and to maintain consistency across W4 compliance forms. Due to the above update, you may notice that the W4 Forms are appearing blank.

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Login as the candidate
  2. Click on card "Complete your Tax Forms"
  3. The personal information fields are empty

Cause

The blank fields are caused because employer address fields is now fetched via FOCorporateAddressDEFLT. In line with I9 Employer Address, the fields are fetched via defaultLocation within Company Object. Hence the defaultLocation should be enabled in Company Object.

Resolution

To make this field available, update the visibility of the defaultLocation field in the Legal Entity object by following the steps below:

  • Navigate to Configure Object Definitions
  • Select Legal Entity
  • Click on Take Action > Make Correction
  • Search for the field defaultLocation and check its current visibility (typically set to Not Visible)
  • Change the visibility to Editable and save the changes
  • Perform an OData API Metadata Refresh and Export to refresh the cache
  • Log back in as the HR User/Candidate and verify that the field is now populated

Alternatively, you can leverage Field Override configurations as outlined in the relevant KBA : 3446517 - [Onboarding] How to override the Business Address in I-9 Section 2 ? - SAP for Me

See Also

3109544 - W-4 Compliance or I-9 has empty fields / Unable to fetch form data Error - Onboarding - SAP for Me


Keywords

Unable, Fetch, Form, Data, form, Responsible, User, defaultLocation, legal Entity, company, W4, W-4, missing, information, field, blank, nothing, empty, personal, information, onboarding, compliance, OBX-42609 , KBA , LOD-SF-OBX-FRM , Compliance 2.0 Country Forms (except i9&EV) , Problem

Product

SAP SuccessFactors Onboarding all versions