Symptom
Enable Print Forms Generation - S-User IDs using for different instances
Environment
SAP SuccessFactors Onboarding
Reproducing the Issue
Raise a request for the print form using the same S-user/I-user credentials
Cause
P-User/S-User usage query for print forms service
Resolution
- Use a dedicated P-User/S-User per customer; the same P-User/S-User cannot be shared across multiple clients because the print forms service (PFS) URL is generated based on the customer tenant ID, DC, and customer ID.
- Do not reuse the same P-User/S-User across instances of the same customer (for example, preview and production); use different credentials per instance.
- Maintain a 1:1 mapping: each PFS URL requires its own unique P-User/S-User.
See Also
Keywords
print forms generation, p-user, s-user, onboarding, pfs, credentials, multiple instances, preview, production, LOD-SF-OBX, LOD-SF-OBX-DOC , KBA , LOD-SF-OBX-ADM , Admin UI , How To
Product
SAP SuccessFactors Onboarding 2511
SAP Knowledge Base Article - Public