3733275 - Custom query not available in homepage quick link dropdown for specific role

A custom query created for Tickets does not appear in the query dropdown for specific users/roles when creating a homepage quick link card.

SAP Cloud for Customer

1. Go to Homepage
2. Create a "Quick Link" tile
3. Select Tickets Object
4. In the "Query" dropdown, the required custom query is not available

Different user roles access different Ticket work center views, one is Service Work Center -> Tickets work center view; another one is Tickets Work Center. Need to confirm which view user/role assigned and if the custom query visible in this view.

Go to Work Center and View Assignment, compare the work center assigned for working case and non-working case. Confirm the assigned work center view included the custom query.

• Custom queries do not show in the query dropdown when creating quick links in homepage
• Custom Query Is Not Available in the Home Page View

homepage quick link, custom card, custom query missing, query dropdown, tickets work center, role-based difference, OWL component, adaptation mode, primary layout, query not listed, home page tile, ticket view mismatch, UI component path, C4C home, query visibility , KBA , AP-RC-UIF , C4C UI Framework , Problem