SAP Knowledge Base Article - Public

3733318 - The content of the SuccessFactors Provisioning Access Approval email is incomplete

Symptom

 In the Provisioning Access Approval email generated from Manage Provisioning Access, the approver email is blank.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental. 

Environment

SAP SuccessFactors HCM Suite

Reproducing the Issue

  1. Login with an admin user with access to Manage Provisioning Access;
  2. Go to Admin Center -> Manage Provisioning Access;
  3. Click on the '+' sign on the top right;
  4. Enter your partner email address;
  5. The approver email field in the Provisioning Access Approval email is blank.

Cause

The approver's email address is not maintained in the UDF(User Data File), so the approver email cannot be generated in the email.

Resolution

  1. Export the User File through ''Employee Export'' and check whether the approver's email field has a value. If it is blank, you need to add a real and valid email address;

  2. Re-add the partner's email.

See Also

Keywords

approval email validation, manage provisioning access, approver email empty, approver email missing, provisioning approval email, email validation error, approval email checks, provisioning access, partner portal submission failure, email field blank, SuccessFactors email notification, incomplete, HXM Cloud Operations Portal , KBA , LOD-SF-PLT-PRVR , Issues with Manage Provisioning Access Tool , LOD-SF-PLT-MNG , Manage user Issues , LOD-SF-PLT-NOT , Email Notifications , Problem

Product

SAP SuccessFactors HCM Suite all versions

Attachments

provisioning access email.jpg
provisioning access email.jpg