3733337 - Backoffice with customer support agent mode-Orders link fails with nullpointerexception (advancedsearchdata null) after JDK 21.6 upgrade

Symptom

In Backoffice, select Customer Support Agent Role to login. Clicking Orders link throws a runtime error "Internal server error" and no orders are displayed.

Error message:

ERROR [hybrisHTTP25] [DefaultWidgetInstanceManager] Error during send output

java.lang.NullPointerException: Cannot invoke "com.hybris.backoffice.widgets.advancedsearch.impl.AdvancedSearchData.getTypeCode()" because the return value of "com.hybris.backoffice.widgets.advancedsearch.impl.AdvancedSearchInitContext.getAdvancedSearchData()" is null

at de.hybris.platform.omsbackoffice.widgets.customersupportrefineby.CustomerSupportRefineByController.completeAdvancedSearchInitContext(CustomerSupportRefineByController.java:133)

at java.base/jdk.internal.reflect.DirectMethodHandleAccessor.invoke(DirectMethodHandleAccessor.java:103)

at java.base/java.lang.reflect.Method.invoke(Method.java:580)

at com.hybris.cockpitng.util.WidgetControllers.fireEvent(WidgetControllers.java:339)

at com.hybris.cockpitng.util.WidgetControllers.lambda$setupWidgetEventListeners$0(WidgetControllers.java:227)

at org.zkoss.zk.ui.AbstractComponent.onEvent(AbstractComponent.java:3191)

at org.zkoss.zk.ui.AbstractComponent.service(AbstractComponent.java:3161)

at org.zkoss.zk.ui.AbstractComponent.service(AbstractComponent.java:3103)

at org.zkoss.zk.ui.impl.EventProcessor.process(EventProcessor.java:138)

at org.zkoss.zk.ui.event.Events.sendEvent(Events.java:367)

at org.zkoss.zk.ui.event.Events.sendEvent(Events.java:391)

at com.hybris.cockpitng.engine.impl.DefaultCockpitWidgetEngine.sendSocketEvent(DefaultCockpitWidgetEngine.java:1472)

at com.hybris.cockpitng.engine.impl.DefaultCockpitWidgetEngine.sendEventToTargetWidgetInternal(DefaultCockpitWidgetEngine.java:1372)

at com.hybris.cockpitng.engine.impl.DefaultCockpitWidgetEngine.sendEventToTargetWidget(DefaultCockpitWidgetEngine.java:1317)

at com.hybris.cockpitng.engine.impl.DefaultCockpitWidgetEngine.sendOutput(DefaultCockpitWidgetEngine.java:1008)

at com.hybris.cockpitng.engine.impl.DefaultCockpitWidgetEngine.sendOutput(DefaultCockpitWidgetEngine.java:961)

at com.hybris.cockpitng.engine.impl.DefaultWidgetInstanceManager.sendOutput(DefaultWidgetInstanceManager.java:105)

at com.hybris.cockpitng.util.DefaultWidgetController.sendOutput(DefaultWidgetController.java:243)

at com.hybris.backoffice.widgets.advancedsearch.AbstractInitAdvancedSearchAdapter.createAdvancedSearchInitContext(AbstractInitAdvancedSearchAdapter.java:77)