SAP Knowledge Base Article - Public

3733432 - Error "The steps cannot be loaded. Please try again later" is displayed when creating POs in Manage Purchase Orders app

Symptom

  • An error occurs in the 'Manage Purchase Order' application when creating a purchase order; the approval section shows an error before saving.
  • Error message: "The steps cannot be loaded. Please try again later. If the problem persists, contact support."
  • The issue occurs during the draft/simulation phase of purchase order creation.

Environment

SAP S/4HANA Cloud Public Edition

Reproducing the Issue

  1. Open the 'Manage Purchase Order' application.
  2. Create a new purchase order.
  3. Before saving, open the Approval Details section and observe the error message.

Cause

The workflow scenario in the Manage Workflows for Purchase Orders app uses custom preconditions.

Resolution

The custom preconditions are checked dynamically as per the logic in the custom implementation of BAdI SWF_WORKFLOW_CONDITION_EVAL. Hence, the approval details are only determined once the PO is saved.

Keywords

manage purchase order, approval details, approval tab error, the steps cannot be loaded, draft, simulation, po draft, workflow preview, fiori error banner, purchase order workflow, swf_workflow_condition_eval, badi, workflow condition evaluation, predicted approvers,SWF_WORKFLOW_CONDITION_EVAL  , KBA , MM-FIO-PUR-PO-WFL-CL , Purchase Order Workflow (Public Cloud) , Problem

Product

SAP S/4HANA Cloud Public Edition all versions